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Question Title Blank meeting acknowledgements are being sent when GFI MailEssentials is installed on Microsoft Exchange Server 2007/2010

Issue Encountered:

A user accepts a calendar invite from an external sender, by selecting "Send the response now" within Microsoft Outlook. The meeting organizer receives a blank email as a response

More Information:

This issue occurs when GFI MailEssentials is installed on Microsoft Exchange 2007. GFI MailEssentials adds a disclaimer to outbound Microsoft Outlook appointment and meeting requests. The disclaimer modifies the notification in such a way that makes it unreadable in Microsoft Outlook.

Solution:

The following procedure explains how to disable GFI MailEssentials from adding disclaimers on responses to Microsoft Outlook appointment and meeting requests:

  1. Open the following file using a text editor such as notepad:
     
    <GFI\MailEssentials\Data\product.config>
     
  2. Add the following line as the last key on the line before the closing </appSettings> tag.
     
    <add key="DisableOLMeetingDisclaimer" value="1"/>
     
  3. Restart the Microsoft Exchange Transport Service from the Services console
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Article Number: 137
Created: 2011-02-20 11:59 AM
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