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Question Title Manually remove Acrobat Standard (7.x on Windows)
Overview

Adobe recommends that you use the Adobe Acrobat 7.0 uninstaller in the Add/Remove Programs utility in Windows to remove Adobe Acrobat 7.0 from the computer. Occasionally, however, damaged files or a partial installation may prevent the Adobe Acrobat 7.0 uninstaller from working correctly or may cause the uninstaller to leave files or empty application folders on the system after the removal is performed. You may also notice Adobe Acrobat 7.0 missing from the Add/Remove Programs list or find that the installer only displays the Repair and Remove options when you try to install Adobe Acrobat 7.0.

Manually removing Adobe Acrobat 7.0 ensures that all files and folders are removed. Please note that these instructions are for removing Adobe Acrobat 7.0. If you have other/previous versions of Adobe applications installed, then be sure to remove only the files below that relate to Adobe Acrobat 7.0. These steps also remove any extra content (for example, Goodies or Functional Content) that you may have installed with Adobe Acrobat 7.0. If you reinstall Adobe Acrobat 7.0, you will need to reinstall its extra content as well.

Note: Your system may not contain all of the files and folders listed in this document. If you do not find a listed file or folder on your system you should proceed to the next file or folder on the list.

Before you begin

Some of these procedures require you to locate hidden files and hidden folders. Some procedures require you to locate files by their full file names, which include extensions (for example, example_filename.ini). By default, Windows Explorer doesn't show hidden files, hidden folders, or file name extensions that it recognizes.

To show hidden files, hidden folders, and all file name extensions in Windows Explorer:

  1. In Windows Explorer, choose Tools > Folder Options.
  2. Click the View tab in the Folder Options dialog box.
  3. In Advanced Settings, select Show Hidden Files And Folders.
  4. Deselect Hide Extensions For Known File Types.
  5. Click OK.
Remove Adobe Acrobat 7.0 using the uninstaller

The uninstaller is designed to removeeverything installed by Adobe Acrobat 7.0. When you start Adobe Acrobat 7.0 for the first time, or when you modify the preferences, new folders and filesmay be created. To ensure the complete removal of all additional folders and files, proceed to "Remove remaining folders and files for Adobe Acrobat 7.0" below after you use the uninstaller. Before attempting to manually remove Acrobat use kb400654, "Troubleshooting general uninstallation issues for Acrobat and Adobe Reader (8.0 on Windows)" to determine there is not general system issue preventing the uninstaller from completing successfully.

To use the uninstaller:

  1. Choose Start > Control Panel.
  2. Double click Add/Remove Programs.
  3. Do one of the following:
    • If you installed Adobe Acrobat 7.0 from the Adobe Acrobat 7.0 CD, then select Adobe Acrobat 7.0 and click Remove. Follow the on-screen instructions to remove Adobe Acrobat 7.0.
    • If you installed Adobe Acrobat 7.0 from the Creative Suite CDs, then select Creative Suite and click Remove. Follow the on-screen instructions to remove the Adobe Acrobat 7.0 component.

Note: When you run the uninstaller, you will be prompted to remove, keep, or transfer activation. If you plan to reinstall Adobe Acrobat 7.0 on the same machine, you may want to keep your activation. However, after you complete the manual removal, you will most likely need to re-activate Adobe Acrobat 7.0. If you plan to install Adobe Acrobat 7.0 on a different machine, you should transfer your activation.

Preparing the computer to remove Adobe Acrobat 7.0 Standard

Before proceeding with the following steps we highly recommend printing the directions. Restarting in Diagnostic or Safemode typically disables internet access.

  1. Delete Adobe Acrobat Speed Launcher from Documents and Settings\All Users\Start Menu\Programs\Startup.
  2. Enable diagnostic or safemode for Windows.
To enable diagnostic mode for Windows XP:
  1. Quit all applications.
  2. Choose Start > Run, type msconfig in the Open text box, and click OK.
  3. Click the Startup tab and Services tab. Record all unselected items.
  4. Click the General tab, and choose Diagnostic startup.
  5. Click OK, and restart Windows.

    Note: Upon reboot, you'll be notified that the System Configuration Utility has made changes to the way that Windows starts up. Click OK, and when the System Configuration Utility appears click Cancel.

  6. Right-click icons in the Notification Area (called the System Tray in earlier versions of Windows) to close or disable any startup items that are still active.
To reenable startup items and services for Windows XP:

After completing all of the steps in this document reenabled startup items for Windows XP.

  1. Choose Start > Run.
  2. Type msconfig in the Run dialog box, and click OK.
  3. Click the General tab, and choose Normal Startup.
  4. Deselect any items that you wrote down in Step 3 of the previous section.
  5. Click Apply, and restart Windows for the changes to take effect.
To enable safe mode for Windows 2000:

Note: Windows 2000 does not have the MSConfig utility for disabling start items. You can manually disable the items or obtain the MSConfig utility for Windows XP.

  1. Click Start, and then click Shut Down.
  2. Click Restart, and then click OK.
  3. When you see the message Please select the operating system to start, press F8.
  4. Use the arrow keys to highlight the appropriate safe mode option, and then press Enter.
  5. Use the arrow keys to highlight an operating system, and then press Enter.

    Note:
    Please refer to the Microsoft website for additonal information about this process.
To re-enable the startup items for Windows 2000

After completing all of the steps in this document reenable startup items for Windows 2000.

  1. Restart the computer.
Remove Adobe Acrobat 7.0 registered files using the command prompt
  1. Acrobat registers a numerous files with the operating system during the installation. These files must be removed in order to successfully remove the application. Registered files can be removed from the operating system with the shell is not running.
  2. Press Control-Alt-Delete and choose Task Manager.
  3. On the Processes tab, select explorer.exe and choose End Process (this will make items on your desktop disappear).

    Important: The Task Manager should remain open during this process

  4. Click Yes in the warning box.
  5. Choose File > New Task.
  6. Under Open, type cmd and click OK.
  7. Minimize the Task Manager.
  8. Type cd "C:\Program Files\Adobe\Acrobat 7.0\ActiveX" and press Enter.
  9. Type del AcroPDF.dll and press Enter.
  10. Type del pdfshell.dll and press Enter.
  11. Type exit and press Enter.
  12. Maximize the Task Manager.
  13. In Task Manager, choose File > New Task.
  14. Type explorer.exe and click OK. (Your desktop should reappear.)
  15. Exit the Task Manager.
Remove remaining folders and files for Adobe Acrobat 7.0

Rename the Distiller DLL files before attempting to remove the folders. Change the file extension from .dll to .old for the following files.

Program Files\Adobe\Acrobat 7.0\Distillr\

  • adistres.dll
  • AcroDistDLL.dll

Back up any personal files you want to save from the following directories, and then remove the listed folders and files:

Program Files\Adobe\Acrobat 7.0

Program Files\Common Files\Adobe\Acrobat

Program Files\Internet Explorer\PLUGINS\nppdf32.dll

Documents and Settings\[User Name]\Application Data\Adobe\

  • Acrobat
  • Designer
  • Adobe PDF

Documents and Settings\All Users\Application Data\Macrovision\SafeCast\Product Licenses\

  • B2883000.dat
  • BD6FA000.dat

Documents and Settings\All Users\Application Data\Adobe\

  • Acrobat
  • Designer
  • Adobe PDF

Documents and Settings\All Users\Desktop\Adobe Acrobat 7 Standard.lnk

Documents and Settings\All Users\Start Menu\Programs\

  • Adobe Acrobat 7 Standard.lnk
  • Acrobat Distiller 7.lnk

Windows\system32\spool\drivers\w32x86\3\

  • ADGELP.INI
  • ad2kregp.dll
  • ad2kuigp.dll
  • adpdf7.bpd
  • adpdf7.ppd
  • Ps5ui.dll
  • Pscript.hlp
  • PSCRIPT.NTF
  • PSCRIPT5.DLL

Windows\system32\spool\drivers\w32x86\

  • ADGelP.INI
  • ADPDF7.PPD
  • ADReGP.dll
  • AD2kUIGP.DLL
  • PS5UI.DLL
  • PSCRIPT.HLP
  • pscript.ntf
  • PSCRIPT5.DLL

Windows\system32\adobePDF.dll

Program Files\Netscape\Netscape Browser\plugins\nppdf32.dll

Remove remaining registry entries for Adobe Acrobat 7.0

Remove the application registry keys from the registry, if they are available.

Note: You must be logged into the computer as an Administrator to modify your registry.

Disclaimer: This procedure involves editing the Windows registry. Adobe doesn't support editing the registry, which contains critical system and application information. For information on the Windows Registry Editor, see the documentation for Windows or contact Microsoft Technical Support. You may not have all of these files.

Important: Make a backup copy of the registry before you edit it.

  1. Choose Start > Run, and type regedit in the Open text box; click OK.
  2. Navigate to one of the registry keys listed below and select it in the left panel; it will appear in the registry editor as a folder.
  3. Choose Edit > Delete. Click Yes in the Confirm Key Delete dialog box.
  4. Repeat steps 1-3 as needed for any remaining registry entries.
Remove the following registry entries

HKEY_CURRENT_USER\Software\Adobe\Acrobat Distiller
HKEY_CURRENT_USER\Software\Adobe\Acrobat Elements
HKEY_CURRENT_USER\Software\Adobe\Acrobat PDFMaker
HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat

HKEY_LOCAL_MACHINE\Software\Adobe\Acrobat Distiller
HKEY_LOCAL_MACHINE\Software\Adobe\Acrobat Elements
HKEY_LOCAL_MACHINE\Software\Adobe\Adobe Acrobat
HKEY_LOCAL_MACHINE\Software\Adobe\Repair\Adobe Acrobat
HKEY_LOCAL_MACHINE\Software\Adobe\Uninstall\{AC76BA86-0000-0000-0000-000000000000}
HKEY_LOCAL_MACHINE\Software\Adobe\CommonFiles\{AC76BA86-1033-0000-BA7E-000000000002}
HKEY_LOCAL_MACHINE\Software\Adobe\CommonFiles\{AC76BA86-1033-0000-BA7E-100000000002}

HKEY_LOCAL_MACHINE\Software\Adobe Systems\Common Install\Shared Service\B2896000

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Acrobat 7.0 Standard
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\{AC76BA86-1033-0000-BA7E-000000000002}
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Acrobat 7.0 Standard - V
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\{AC76BA86-1033-0000-BA7E-100000000002}

HKEY_LOCAL_MACHINE\Software\Classes\Installer\Features\68AB67CA33010000ABE7010000000020
HKEY_LOCAL_MACHINE\Software\Classes\Installer\Products\68AB67CA33010000ABE7010000000020
HKEY_LOCAL_MACHINE\Software\Classes\Installer\Patches\8E768F6B290FE5C4ABE7CA07B58AFE54

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Word\Addins\PDFMaker.OfficeAddin
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Excel\Addins\PDFMaker.OfficeAddin
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\MS Project\Addins\PDFMaker.OfficeAddin
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\PDFMOutlook.PDFMOutlook
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\PowerPoint\Addins\PDFMaker.OfficeAddin
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Publisher\Addins\PDFMaker.OfficeAddin

Complete the removal

Empty your Recycle Bin and restart your computer.

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Article Number: 64
Created: 2009-06-21 10:02 PM
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