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Question Title Microsoft Visual C++ Runtime Error! SAV Client Fails To Start
"Microsoft Visual C++ Runtime Library
Runtime Error!
Program: C\Program Files\Symantec AntiVirus\Rtvscan.exe
This application has requested the Runtime to terminate it in an unusual way.Please conrtact the application's support team for more information."

1. Go to a command prompt and run wbemtest
2. Click the Connect button
3. Replace root\default with root\securitycenter and click Connect
4. You will be returned to the original screen, now click the Enum Classes button, leave the Superclass info box that appears as is (empty) and click OK
5. On the Query Results screen, highlight AntivirusProduct and choose the Delete button.
6. Close the Query windows and exit wbemtest
7. Now either reinstall or repair Symantec Antivirus Corporate Edition

Interesting note, in my case when I re-entered the wbemtest after fixing my problem, the AntivirusProduct class no longer existed, even after a reboot. I can only guess this was a remnant of an older Symantec AV product or some other software package placed it there and it was causing a conflict with Symantec AV.


Authored by: Guru Corner
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Article Number: 92
Created: 2009-12-04 6:59 PM
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